1. Overview
BeYou (“we,” “us,” or “our”) is committed to ensuring customer satisfaction. This Refund & Cancellation Policy outlines how refunds and cancellations are handled for purchases made on beyou.live.
2. Digital Goods (Rainbow Coins, Boosts, Super Likes, Spotlights)
Purchases of digital goods — including Rainbow Coins, Boost Packs, Super Like Packs, and Spotlight features — are delivered to your account immediately upon completion of the transaction.
If you experience any issue with a purchase, contact our support team and we will investigate. Refund requests are reviewed and handled on a case-by-case basis by our payment processor’s consumer support department; where appropriate, we will issue a refund or re-deliver the goods.
3. Subscription Services
BeYou offers subscription services including:
- Creator Subscriptions (VIP access to creator content)
- Verified Event VIP Subscriptions
Cancellation
You may cancel any subscription at any time. When you cancel, your subscription will remain active until the end of your current billing period. You will not be charged for subsequent periods after cancellation.
How to cancel: you can cancel a subscription yourself at any time from your account under Settings → Subscriptions. You may also cancel by emailing support@beyou.live or by contacting our payment processor’s consumer support department, which manages billing and can stop future charges on request. Cancellation takes effect at the end of the current billing period.
Refunds for Subscriptions
You may request a refund of a subscription charge by contacting our support team. Refund requests are reviewed and handled on a case-by-case basis by our payment processor’s consumer support department.
4. How to Request a Refund
To request a refund, please contact our support team at support@beyou.live with the following information:
- Your BeYou username or email address
- Date of purchase
- Description of the issue
- Transaction reference (if available)
We aim to respond to all refund requests within 3 business days.
5. Chargebacks
If a chargeback is filed, we will investigate the transaction. Accounts associated with fraudulent chargebacks may be suspended or terminated. We encourage you to contact our support team before initiating a chargeback with your payment provider.
6. Contact Us
For any questions about this policy or to request a refund, please contact us at: support@beyou.live